“We will continue to invest in training and regular reviews of our policies and procedures to ensure ongoing compliance,” said Cohen. In a written statement, Dara Cohen, the director of regional corporate communications at MGM Resorts International, said the casino has “made proactive updates since 2019 to address this issue.” These complaints included charges of managers unlawfully taking part in wait staff tip-pooling, the company underpaying “service-rate” employees (tipped workers who are permitted to be paid less than the minimum wage) for overtime, and the company requiring security personnel to work through meal breaks without requisite payment, according to the office. The investigation was spurred by employee complaints beginning in October of 2018, according to the AG’s office. “My office will continue to hold accountable those who violate our wage and hour laws.” “MGM Springfield’s failure to provide its employees, especially service workers earning an hourly wage and relying on tips, with their full wages and benefits made it more difficult for these employees to take care of themselves and their families,” Campbell said in a statement.
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